Subject: Tech Support Candidate - Abhilash Kumar
From: Abhilash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 07:39:09 -0500

| | Tech Support Test

Name | Abhilash Kumar
E-mail | [email-masked]
Phone Number | (91) 8826884632
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Volans informatics private limited | Customer service executive | 01/01/2021 | 33000
Previous Employer 1 | DCM data system private limited | Jr.Support Engineer | 15/03/2020 | 26756
Previous Employer 2 | Concentrix Daksh service private limited | Customer care resprestative | 24/05/2018 | 17800

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check Internet Connection and Try on another browser as well identify the error type
2.Check the link properly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth speaker
2.Now turn on the bluetooth from mobile setting.
3.Find the available device name in the device visible on the list
4.click on the device with the name of bluetooth speaker and click on connect or pair option

What according to you makes you a good candidate for customer service or technical support job?

Have a good exposure of customer service with 4 different countries customers and always gone out of the box to help both business and customers .
Always showed empathy with customers along with end to end technical support of required to resolve queries of clients or customers .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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