Subject: Tech Support Candidate - Ayushi Srivastava
From: Ayushi Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 07:31:02 -0500

| | Tech Support Test

Name | Ayushi Srivastava
E-mail | [email-masked]
Phone Number | (91) 7906401184
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Service first

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES | IT Analyst | 21 March | 18000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the site was accessible earlier and is not accessing currently, I will clear cache/cookies of the browser. If still not working, I will try to check the link over another browser. Will try using incognito mode on home. If nothing works, will further create a ticket and assign it to the concerned team.
Second case if the site was never accessible then will check for the proper request in the knowledge base and raise it for the access of external sites via intranet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps:
1. Turn on the bluetooth speaker.
2. Turn on bluetooth of your phone.
In the settings and bluetooth section, select the bluetooth device which you need to connect your phone with.
3. Request occurs for "pairing devices".
4. Select yes and pair.
5  Your device (speaker) is now connected to the mobilephone.

What according to you makes you a good candidate for customer service or technical support job?

I have been performing multiple tasks within a single designation. As an IT analyst I have been training the teams of the current project for Noida and Nagpur. Plus I have been training freshers and leading the team as a Quality Lead.
An employee performing multiple tasks at a single time is a good and efficient resource for any organization which makes me stand different and preferable. I can work dynamically and provide morre to the company even withing a single stated designation. Interacting with customers and trying to understand and resolve issues habe always been my preference. Learning is the key. This job had enhanced my technical skills and broadened my knowledge.  In total this designation has been quite impactful and is the best source of learning and growing.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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