Subject: Tech Support Candidate - Neeraj Pandey
From: Neeraj Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 07:29:44 -0500

| | Tech Support Test

Name | Neeraj Pandey
E-mail | [email-masked]
Phone Number | (91) 7000430407
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pari chok. Greater noida.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Aiibf | IT support | 25-oct | 18900
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st i'll see. What type  of error is this.
Because there were many types of error.
After that i ll get on to the conclusion.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st i will switch on the speaker and then long press to the pair device button. After that it will show in our device screen. Then we  click on to the device  name to pair it.
What according to you makes you a good candidate for customer service or technical support job? | Way of handeling the customer. Like always be calm and keep patient.  Way of toking   should be in well manner will always gives more impact on customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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