Subject: Content Writer Candidate - Ankit Sharma
From: Ankit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 07:25:42 -0500

| | Content Writer Test

Name | Ankit Sharma
E-mail | [email-masked]
Phone Number | (91) 9717554059
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies Bserv ltd | Sr. Associate | NA | 29000
Previous Employer 1 | MattsenKumar | Sr. Content Writer | 25 March 2020 | 34500
Previous Employer 2 | British Telecom | Associate | 10 June 2019 | 30000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

It seems easy to manage social media customer service. Today most of the business have their presence on social media in order to to get a wider audience or to expand to a larger scale. But what can be the best practices to manage your business page on any social handle? This question comes to everyone's mind but not being aware of do's and don't can cost catastrophic for your business. We will be discussing few points on how to deliver great customer service on social media.

1. Being aware of your audience and their needs.

The first and the foremost thing is to know your audience. You must aware of the people you are pitching your product/services to.

Here language plays the most important role. Most of us simply scroll the posts on social media if they are not in our preferred language.

Every social media platform provides an analytics dashboard. It also has audience language statistics. It is a good practice to keep an eye on it in order to know what language your target audience prefers.

2. Relying on translation tools is not a good practice.

Most of the big brands like Amazon, Google, or Facebook has worked extensively and released exciting auto-translation tools. But still, these tools are not 100% efficient and it can cost a big chunk of your audience if you rely on these tools.

Most of the business hire content and copywriters to create eye-catching and relevant taglines to draw the attention of their audience. But when it comes to auto-translation these things easily get missing in the automation. So it is not good practice to completely rely on automation to cater to your audience.

Please share links to blogs written by you

https://docs.google.com/document/d/1GYJOWHOGm7EYE9cxh6-U75OwYHIX2RhfpBx2-WilMHM/edit?usp=sharing

https://docs.google.com/document/d/1fMVsNFUn_-AXhrYCxwHBL7ONlWHQnH6OBFGjnPDwJ2M/edit?usp=sharing

https://docs.google.com/document/d/1Kk3BqI_62Wc83GuauZdLfl-OBOcq07AMu7sw_ZaenzY/edit?usp=sharing

https://docs.google.com/document/d/1lSS_n0mh0_CcqIhdnzOXqpdgQzLJ7D6SRtNYdTHjV3s/edit?usp=sharing

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