Subject: Tech Support Candidate - Ritesh Pandey
From: Ritesh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 07:08:33 -0500

| | Tech Support Test

Name | Ritesh Pandey
E-mail | [email-masked]
Phone Number | (0522) 9450468871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hdfc bank | AM | 9july2019 | 24000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. Before you restart or shut down your device, make sure to save all necessary work to prevent data loss. Windows Select the Start menu, then select Power. Select Restart. Apple macOS From the menu bar across the top of the screen, select the Apple menu, then Restart... Android Hold down the power button on your Android device
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Cell phone bluetooth=>speaker Bluetooth mode=>syncronize both device
What according to you makes you a good candidate for customer service or technical support job? | Since I have good skill to  satisfy or manage customer of my portfolio according to their need;and in customer service sector customer satisfaction is more important than our target. So I think I am appropriate candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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