Subject: Tech Support Candidate - Vikas Sarswat
From: Vikas Sarswat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 06:32:23 -0500

| | Tech Support Test

Name | Vikas Sarswat
E-mail | [email-masked]
Phone Number | (91) 8802743799
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tekshapers | IT engineer | Na | 30000
Previous Employer 1 | Future focus | Service desk engineer | 31 March 2019 | 15500
Previous Employer 2 | Techsmart | Service engineer | 18 July 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step is to check network > check user open internet access > ping 127.0.0.1 to check status of NIC card > ping the default gateway > ping 8.8.8.8 to check the open internet access > check PAC policy script in internet explorer >  restart browser > open site in inconginito mode.

Else it's depand upon the error which user getting while accessing site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On bluetooth speaker
On bluetooth on mobile and enable visibility
Search for device in mobile
Pair with bluetooth speaker
Connect bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I have a good knowledge in window troubleshooting, experience of 3.8 years, currently working as L2 engineer for my current organization, supporting global customers, working 24*7 environment, relocate to company location as per the requirement
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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