Subject: Tech Support Candidate - Anshul Gupta Anshul
From: Anshul Gupta Anshul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 06:26:34 -0500

| | Tech Support Test

Name | Anshul Gupta Anshul
E-mail | [email-masked]
Phone Number | (91) 9808270042
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
SQL, Python, Financial Market knowledge

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Senior Associate | 14-Feb-2021 | 35k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will perform various checkouts-

1) check for load balancer
2) check for network performance
3) check for server Logs
4) Check CPU memory Utilization
5) Check for any Deadlock

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the speaker
2) Turn on the Bluetooth of my phone.
3) Find and pair my phone with the Bluetooth speakers.

What according to you makes you a good candidate for customer service or technical support job?

1) My Technical Skills
2) My Patience
3) My management skills
4) My experience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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