Subject: Tech Support Candidate - Neetu Rani
From: Neetu Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 06:21:27 -0500

| | Tech Support Test

Name | Neetu Rani
E-mail | [email-masked]
Phone Number | (91) 8683842751
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trade plus LLP | Support Executive | Working | 23
Previous Employer 1 | Ienergizer | Jr.Engineer | 31Dec | 21
Previous Employer 2 | Tech Mahindra | Associate | 6july | 18500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Network should proper
2. Website should be current
3. If problem is same than I need to change browser eg. chrome ,Google etc.
4. Refresh system
5. Restart system  and relogin on website

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st Trun on your mobile Bluetooth then press 2-3 sec bluetooth speaker switch when it will turn on then check your device name and click on it..it will connect finally

What according to you makes you a good candidate for customer service or technical support job?

1 Patience
2 Customer Empathy
3 Natural problem solving
4 identify the problem
5 understand the customer grasp of technology.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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