Subject: Tech Support Candidate - Ravindra Rajak
From: Ravindra Rajak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 06:13:52 -0500

| | Tech Support Test

Name | Ravindra Rajak
E-mail | [email-masked]
Phone Number | (011) 8700946734
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Karkardooma delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amtrak Technologies | Desktop Support Engineer | |
Previous Employer 1 | Cinepolis India Pvt Ltd | IT Administrator | |
Previous Employer 2 | Netaccess India Ltd | Customer support engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I'll check what is the exactly error is showing in the browser after that I will do the troubleshooting steps.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, I'll go to settings then bluetooth after that tap on bluetooth switch to turn on then tap the check box next to your phone's name to make your phone visible to other bluetooth devices and it will show all the device's
What according to you makes you a good candidate for customer service or technical support job? | Hardworking, patience, handle all the workload easily
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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