Subject: Tech Support Candidate - Kiran Kumar
From: Kiran Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 06:03:50 -0500

| | Tech Support Test

Name | Kiran Kumar
E-mail | [email-masked]
Phone Number | (91) 9990826391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasant vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xerox India | DSA | 31 Jan 2021 | 25000
Previous Employer 1 | Onward eServices | Remote Support | 31 Aug 2017 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We need to follow below give troubleshooting steps:
1) We need to check that computer is connected with internet or not.
2) Need to check browser is updated or not.
3) If there is proxy environment then need to check proxy address.
4) Need to check that network adapter driver
5) need to check Network card

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth of Speaker and Mobile .
2) Click on scan into Bluetooth tab
3) Once speaker is visible then click on connect to Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | As per me candidate must have active listener and polite speaker with problem solving skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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