Subject: Tech Support Candidate - Alpi Goel
From: Alpi Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 05:56:31 -0500

| | Tech Support Test

Name | Alpi Goel
E-mail | [email-masked]
Phone Number | (201307) 8279876680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 121
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer Support Executive | 30-04-2020 | 20,000
Previous Employer 1 | Ienergizer | Customer Support Executive | 03-07-2019 | 18,500
Previous Employer 2 | Tech Mahindra Pvt Ltd | Customer service executive | 28-09-2018 | 14,500

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As browser website not able to open due to technical error.
1. First, check the network connection with the system
2. Through Google enter the website address, if it not able to open due to technical error so open on another browser like Google Chrome, internet explorer.
3. Wait for sometime and reload the website page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here are above steps to connect a Bluetooth speaker to mobile phone:
1. First, switch on Bluetooth option of mobile
2. Then switch on Bluetooth speaker or device.
3.  Through mobile phone search the device name and then pair with each other
4. Here after paired Bluetooth speaker is connect without mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | According to me, for customer service or technical support job candidate should have polite with customer over the call. Have will power to resolve the customer's problem in first time resolution. With annoyed customer candidate have patience and polite over the call and convince him/her that from our company he/she got proper resolution regarding the problem as he/she survive from long time and that makes a best customer satisfaction score .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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