Subject: Tech Support Candidate - Abhishek Bhattacharya
From: Abhishek Bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 05:52:33 -0500

| | Tech Support Test

Name | Abhishek Bhattacharya
E-mail | [email-masked]
Phone Number | (91) 9836710106
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Asansol, West Bengal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva | Associate | 30th Apr, 2020 | 14000
Previous Employer 1 | Wipro | Sr. Associate | 31st Dec, 2018 | 13800
Previous Employer 2 | Concentrix | Associate | 15th Nov, 2015 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Need to check what kind of error message is coming.
2.Need to check other website ex. www.google.com is opening or not.
3.Need to check the internet connection.
4.Need to check it is connected via office VPN or Office connection or not. If it is connected through office connection then may be this particular site has been blocked by the office network.
5.If apart from this website all other website has been opening then need to contact with the internet provider or if possible we will take a remote connection and will check once.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the Bluetooth speaker.
2.Turn on the Bluetooth from the mobile phone.
3.Search for the new device.
3.Select the Bluetooth speaker and need to pair.
4.It will be connect after that.

What according to you makes you a good candidate for customer service or technical support job? | As I have a experience in customer support so I know how to handle customers by phone or via mail. As I have a knowledge for technical support so that I can give the resolution as per the problem and I will resolve the issue when any case is with me. I have a patience to handle a customer calmly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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