Subject: Tech Support Candidate - Sushil Kumar
From: Sushil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 05:41:29 -0500

| | Tech Support Test

Name | Sushil Kumar
E-mail | [email-masked]
Phone Number | (771) 0522150
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orbit | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the Network sign on Task bar.
2) If Network sign is okay then go to step 3 else check physical connection.
3)Check www.ndtv.com with other browsers, if works fine with other browsers then check the internet browser settings wherein you aren't able to connect i.e. proxy settings or browser cache.
4) If issue persists with all browsers then try to ping www.ndtv.com.
5) If you get ping reply then check the browser whether it allows https://ndtv.com or not.
6) If not then reset your browser and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There might be some variations from manufacturer to manufacturer but ideally we should do steps like
1) Go to Bluetooth settings in mobile phone, note down the Bluetooth device name.
2) Power On the Speaker and search for mobile Bluetooth name using Bluetooth button on Speaker.
3) Check and tap against the Bluetooth name and pair using a key or password.

What according to you makes you a good candidate for customer service or technical support job?

1) Pay the full attention to customer while he speaks.
2) Address customer query realistically.
3) Use referral if customer is hard to impress.
4) Speak as politely as you can.
5) Try to fix the issue efficiently with right approach.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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