Subject: Tech Support Candidate - manmohan hada
From: manmohan hada <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 05:37:35 -0500

| | Tech Support Test

Name | manmohan hada
E-mail | [email-masked]
Phone Number | (91) 9057206367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | south extension part 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GingerWebs private ltd | Technical Support executive | | 25500
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com.
2.Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
3. Restart the device, This clears caches, and forces the device to re-load the program or web page you may be having an issue with.
4. Check if the Internet is Working or not.
5.Check if the Website is Down for Everybody or Just Me, For that need to visit the website checker page, such as "Down for Everyone or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker.
2. Switch on the Bluetooth of your mobile phone.
3. Tap on the search for a new device in Bluetooth menu.
4. Select the Bluetooth speaker from the list of available devices and connect the device.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical knowledge to help people. I love helping people and I love the satisfaction that comes from helping the people.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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