Subject: Tech Support Candidate - Ravindra Kumar
From: Ravindra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 04:45:16 -0500

| | Tech Support Test

Name | Ravindra Kumar
E-mail | [email-masked]
Phone Number | (91) 8239391009
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Hardware - Basic
Speakers & Audio
Virtual Box

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Evolphin Softwares | System Admin | Working | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check network connectivity in the system, if network is available then i will check the browser setting, or if there is a proxy server in the organization then i will check proxy setting in the browser. If it still not works then i will check host file also for troubleshooting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will turn on Bluetooth in the speaker then i will turn on my mobile Bluetooth. After i will search in speaker in my mobile and tap on connect when it appear in mobile. And if it still not detects then i will follow user manual of speaker and then will do try to connect.
What according to you makes you a good candidate for customer service or technical support job? | I have a goof technical knowledge and skill for this profile and also have a good writing skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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