Subject: Tech Support Candidate - Vikram Sharma
From: Vikram Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 04:32:27 -0500

| | Tech Support Test

Name | Vikram Sharma
E-mail | [email-masked]
Phone Number | (011) 250399477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aspiring minds | Operation executive | |
Previous Employer 1 | Lakshay online test center | It admin | |
Previous Employer 2 | Ginger webs pvt Ltd | Senior operation executive | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | No erro
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on both bluetooth and connect by name
What according to you makes you a good candidate for customer service or technical support job? | I can handle easily
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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