Subject: Tech Support Candidate - Rajeev Kumar
From: Rajeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 04:20:48 -0500

| | Tech Support Test

Name | Rajeev Kumar
E-mail | [email-masked]
Phone Number | (91) 7303818080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vijay enclave dwarka sector 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fareportal india pvt LTD | Sr.executive | 4jan2021 | 34000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i was trying to open website or its giving error so first of all  i will check internet connection or connectivity of internet in router if every thing is fine ao i will check letency of  router by cmd with ip ping or if every thing is fine so i will update browser and check internet privacy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First need to on bluetooth mode on speaker as well as  mobile and serch blutooth speaker name in mobile  then select it for  paired once its done shows connected in mobile  shows connected
What according to you makes you a good candidate for customer service or technical support job? | According to me best customer support executive try to fix system issues any how.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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