Subject: Tech Support Candidate - Sonia shukla
From: Sonia shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 04:15:39 -0500

| | Tech Support Test

Name | Sonia shukla
E-mail | [email-masked]
Phone Number | (0512) 7380960680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | KDMA INTERNATIONAL | INSTRUCTOR | 2014 | 15000
Previous Employer 2 | UNITED PUBLIC SCHOOL | TEACHER | 2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will make sure if my Internet is working and if it's working fine then would try to switch off my wi-fi and then switch it on as most of the time this trick works.
Next I would refresh the web page.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the speaker and make sure it is properly charged then would swith on Bluetooth of my phone and search for availabale bluetooh devices and then hv to select required bluetooh speaker
What according to you makes you a good candidate for customer service or technical support job? | I like to listen carefully and after recognizing the problem properly, act accordingly.Most of the time this quality helps is getting the problem solved.I think this quality makes me best suitable candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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