Subject: Tech Support Candidate - Akhlender Shah
From: Akhlender Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 03:56:55 -0500

| | Tech Support Test

Name | Akhlender Shah
E-mail | [email-masked]
Phone Number | (110043) 9953191707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dawrka mor
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kilck plus solutions | IT EXECUTIVE | 1/02/2021 | 30 in hand
Previous Employer 1 | Cignex datamatics | IT EXECUTIVE | 2/5/2019 | 25 in hand
Previous Employer 2 | IDC | Technical support engineer | 2/062017 | 19 in hand

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check internet
Clear web browser history
Any firewall and antivirus may be blocked site
Check proper address

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go the settings on bluetooth devices and scan and pair
What according to you makes you a good candidate for customer service or technical support job? | We talked politely and give resolution on time
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |