Subject: Tech Support Candidate - Rawendra Singh
From: Rawendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 03:50:44 -0500

| | Tech Support Test

Name | Rawendra Singh
E-mail | [email-masked]
Phone Number | (+91) 8169747239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Botanical garden
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cms it services | Customer support Engineer | NA | 16000
Previous Employer 1 | MIBS | Jr. Engineer | 3 aug 2019 | 11100
Previous Employer 2 | PIPL | Dl1 | 31 dec 2018 | 8600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 check internet connection
Step 2 if issue, then find RTO report of NDTV.COM to check, it is live or down.
Step 3 Checking of DNS setting
Step 4 checking proxy setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 turn on bluetooth of mobile and speaker.
Step 2 scan bluetooth connection of speaker in mobile
Step 3 click on speaker bluetooth in mobile and it will paired with mobile.

What according to you makes you a good candidate for customer service or technical support job? | My troubleshooting skills and customer handling skill make me good candidate for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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