Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 03:47:45 -0500

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (91) 7973822269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patiala Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | John Deere India Pvt.LTD | Desktop Support Engineer L2 | till Present | 18K
Previous Employer 1 | CMS IT Service Pvt.Ltd | Customer Support Executive | 2015-16 | 6K
Previous Employer 2 | You Braodbadnd | Technical Executive | 2014-15 | 10K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first will check the network Connectivity
then check the Browser setting if site blocked by organization
check also check with another browser if that link is working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first check the wifi on your phone device
then check bluetooth device power one
after that trying to search the bluetooth device & pairing the device with mobile device

What according to you makes you a good candidate for customer service or technical support job? | communication skills strong & Technically be strong
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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