Subject: Tech Support Candidate - Pankaj Rawat
From: Pankaj Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 03:44:41 -0500

| | Tech Support Test

Name | Pankaj Rawat
E-mail | [email-masked]
Phone Number | (+91) 9675618459
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
VMware

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro lmt | Windows and VMware admin | Notice period is 1 month | 19k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: First I will check the error message
2: then I will check the proxy address of my computer whether having internet access or not
3: I will try to ping the website if it's pinging I will check whether any security
policy is getting apply to the system.
4: I will clear the cache and history from the browser and restart the computer and try to access the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

i will open bluetooth in my device and on speaker also.
Then I will pair the speaker with my mobile
And try to play sound whether it's connected or not

What according to you makes you a good candidate for customer service or technical support job?

I am having 3.5 years experience in windows and VMware based products and good communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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