Subject: Tech Support Candidate - Rahul Kushwaha
From: Rahul Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 03:42:35 -0500

| | Tech Support Test

Name | Rahul Kushwaha
E-mail | [email-masked]
Phone Number | (+91) 7032518342
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ValuePoint System | System Expert | presently working | 25000
Previous Employer 1 | Vasco Scientifics Pvt ltd | System Administrator | 26/08/2019 | 17000
Previous Employer 2 | Systech Service Limited | System Engineer | 08/12/2018 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Close every tab except for the one that’s showing the error message.
2. Quit other apps or programs that are running.
3. Pause any app or file downloads.
4. Uninstall extensions you don't need
5. Restart your computer.
6. Try loading the page again.
7. If the page didn't load in another browser, it could be a problem with your network or the website itself.
8. First, try restarting your modem and router.
9. If this doesn't work, contact the website owner and let them know you've been having problems loading the webpage.
10.It's possible that either your antivirus software or unwanted malware is preventing browser from opening.
11.To fix, check if browser was blocked by antivirus or other software on your computer.
12. A program or process currently running on your computer might be causing problems with browser. You can restart your computer to see if that fixes the problem.
13.If the above solutions didn't work, we suggest you uninstall and reinstall browser. Uninstalling and reinstalling browser can fix problems with your search engine, pop-ups, updates, or other problems that might have prevented browser from opening.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
7.After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.
8.Most wireless speakers let you connect a number of devices including laptops and tablets at the same time, so simply follow the above steps to connect them as well.
9.Please note that some speakers, especially the newer ones, now come with an NFC feature that makes it even easier to pair. To connect via this method, simply turn on NFC on your smartphone and tap the touch mark on the speaker.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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