Subject: Tech Support Candidate - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 03:01:59 -0500

| | Tech Support Test

Name | Manoj Kumar
E-mail | [email-masked]
Phone Number | (+91) 9910256302
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NR Technoserve | Backup Desktop Support | | 12K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First i have check another websites are working or not
2. I will ping my system with google.com
If reply is coming means our internet is working fine.
3. It can be a server down of ndtv
4. I will run network diagnosed tool

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Just turn on Bluetooth both from mobile and Bluetooth speakers
2. Then bluetooth automatically search speaker then you can pair it to each other .. That's it

What according to you makes you a good candidate for customer service or technical support job?

I can find technical issue easily,
Not give up till my all efforts
Hardworking.. And i do smart work

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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