Subject: Tech Support Candidate - Mani Shankar Dey
From: Mani Shankar Dey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 02:38:33 -0500

| | Tech Support Test

Name | Mani Shankar Dey
E-mail | [email-masked]
Phone Number | (91) 8257879012
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gaur city 2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tek Inspirations Pvt. Ltd. | System Admin | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

a. Open Command Prompt or PowerShell with admin privileges

b. Type each instruction and press enter [Run all instructions one by one];
1.Type "ipconfig /release" >> press Enter
2.Type "ipconfig /all" >> press Enter
3.Type "ipconfig /flushdns" >> press Enter
4.Type "ipconfig /renew" >> press Enter
5.Type "netsh int ip set dns" >> press Enter
6.Type "netsh winsock reset" >> press Enter

c. To apply & save all new changes you need to RESTART YOUR COMPUTER [MUST]

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.
2.Tap the Bluetooth option.
3.Turn on Bluetooth.
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customers and willingness to help someone by providing the correct resolution or information. Maintaining a professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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