Subject: Tech Support Candidate - Sourav kumar Sourav
From: Sourav kumar Sourav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 01:59:54 -0500

| | Tech Support Test

Name | Sourav kumar Sourav
E-mail | [email-masked]
Phone Number | (+91) 9041320071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pathankot
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Visions | System administrator | 25-9-2020 | 27000
Previous Employer 1 | Itechserv | Server admin | 23-08-2019 | 20000
Previous Employer 2 | Ibm | Desktop suppprt l3 | 31-11-2017 | 18500

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we check internet connectivity of our system . After that we ping the website .in the last we check the firewall might be fwebsite blocking on firewall route
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth of the speaker and phone .then phone will search the speaker  device in bluetooth tab after select the device sometime its asking for passcode so we enter the passcode and speaker will conmected with phone
What according to you makes you a good candidate for customer service or technical support job? | Knowledge is must for good candidate for customer and way of talking and handling the customer .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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