Subject: Tech Support Candidate - Gaurav Rana
From: Gaurav Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 01:54:06 -0500

| | Tech Support Test

Name | Gaurav Rana
E-mail | [email-masked]
Phone Number | (91) 6395884881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aakash edutech private limited | technical support engineer | notice period 15 days | 22k
Previous Employer 1 | Wipro infotech pvt ltd | technical support enginner | | 13k
Previous Employer 2 | Ims enginner college | technical support engineer | | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check the internet connectivity
2.check DNS , issues is name resolution service
3.clear all cache files
4.update browser
5 . reinstall browser .
6 . restart system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. select Bluetooth option
2. on Bluetooth and search your neighbour Bluetooth devices like  show your Bluetooth mouse
3. connect Bluetooth mouse and check the phone is properly connected and working .

What according to you makes you a good candidate for customer service or technical support job? | 1. I have properly handled all situation of customer side and fixed of the timing and another no sort out the issues in my hand so help in senior engineer but issues is resolved asap not delay .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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