Subject: Tech Support Candidate - Hasan Mehdi
From: Hasan Mehdi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 01:48:38 -0500

| | Tech Support Test

Name | Hasan Mehdi
E-mail | [email-masked]
Phone Number | (011) 8447869447
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla Vihar Jamia Millia Metro
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Email services, Bio Metric Device Support, Video Conferencing Support Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BECIL | Senior Programmer | Present | 33275
Previous Employer 1 | Department of Legal Affairs | Data Entry Operator | 21/10/2019 | 18000
Previous Employer 2 | Waltons Technolgy | Software Developer | 25/12/2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I have to check URL of the website is Correct or not and then check the Internet connection is properly working check LAN Port is working fine if the user using the wifi network pls check the wifi router
If URL is correct then the website is not open correctly I have clear my browser caches and cookies and try another browser also to check the website is correctly worked.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I On Mobile Bluetooth then Switch on  Bluetooth speaker after that I have to search Bluetooth speaker by his Name on my mobile Device if the Bluetooth speaker's name is displayed on my mobile device then I will click on the name and connect the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | If a customer is fully satisfied with you and you resolve its problem asap then You are a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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