Subject: Tech Support Candidate - Joel Mathai
From: Joel Mathai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 01:46:20 -0500

| | Tech Support Test

Name | Joel Mathai
E-mail | [email-masked]
Phone Number | (91) 8639191546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Windows Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Senior Systems Engineer | NA | 32000
Previous Employer 1 | AAPL | Junior Simulation Engineer | 5th October 2018 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1:Open the Url link on the website where the error page is dispayed.
Step2:Check for internet connectivity on the system.
Step3:Go to Network and setting and disable the ethernet port and enable it back.
STep4:Refresh the Url page once the internet connectivity is back.
Step5:If the issue still persists clear cache from the browser and refresh once again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:Turn on the Bluetooth Speaker
Step 2: Turn ON the Bluetooth option and select Add New Device in the Bluetooth option
Step 3:Select the Bluetooth and go to connect option
Step 4:Ensure that the Bluetooth speaker and mobile phone is within the permissible range.
Step 5: Once the connected light appears and check by playing a audio file.

What according to you makes you a good candidate for customer service or technical support job? | I have 2.9 years of experience in handling clients at different levels.I ensure that the customers issues are addressed and they are satisfied by the resolution.I give more importance to being empathetic in order to be more pro-active in the troubleshooting action plan.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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