Subject: Tech Support Candidate - Avnish Kapoor
From: Avnish Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 01:44:11 -0500

| | Tech Support Test

Name | Avnish Kapoor
E-mail | [email-masked]
Phone Number | (091) 9899199071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bt e-Serv India Pvt Ltd | Network Engineer L1 | Till date |
Previous Employer 1 | Telesonic network ltd | TAC Engineer- | 19-04-2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi Sir ,
Let us first have a troubleshoot session together.
Just provide me the control so that I can check accordingly.
Following are the steps I will perform :-
1.We will first check the internet connection.
2. We will ask them when it was last time accessable.
3. We will try accessing the same website in different browser.
4. We will ping the DNS IP.
5 If still it's not accessible ,We will check whether the link utilisation is normal or not.
6. If utilisation is normal We will check whether that website is hosted on router or server.
Accordingly we will raise a ticket to server team or network team.

Thanks

I will clear the chache files , teko files first

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the bluetooth of that speaker.
Then open the bluetooth section in your phone make sure bluetooth is on in your phone than search for the device click on the speaker device name than pair/connect.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
We should be polite to the customer while resolving there issues
We should be technically clear.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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