Subject: Tech Support Candidate - Saloni Tiwari
From: Saloni Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 01:31:25 -0500

| | Tech Support Test

Name | Saloni Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8448067287
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini Technology | Senior Associate | NA | 28k
Previous Employer 1 | RR info solutions | Payment Chaser | 31/08/2016 | 13.5k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | NA

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings. Then go bluetooth option. Set the Bluetooth on in the phone. Then once it opens, there will all bluetooth device option which are open at that moment in the bottom. Then click on that bluetooth option which you want to connect and have the password. After putting the password the device will get connected.

What according to you makes you a good candidate for customer service or technical support job? | Technical knowledge is important to serve the customer but more important thing is navigation. Means how you navigate the customer or how fast you make customer understand about situation and the resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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