Subject: Tech Support Candidate - suhail saleem
From: suhail saleem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 01:20:56 -0500

| | Tech Support Test

Name | suhail saleem
E-mail | [email-masked]
Phone Number | (+91) 8899428177
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | indepay networks Pvt Ltd | Executive | still working | 30000
Previous Employer 1 | Ericsson India Pvt Ltd | RAN Engineer | 15 Nov 2017 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check my internet connectivity may be it's come from that side.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all i will enable Bluetooth in my mobile phone after that list has show mobile screen then after i will connect it.
What according to you makes you a good candidate for customer service or technical support job? | Listen carefully what customer is trying to say then you will resolve  his/her  problem very easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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