Subject: Tech Support Candidate - Chaitannya Thatte
From: Chaitannya Thatte <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 01:17:04 -0500

| | Tech Support Test

Name | Chaitannya Thatte
E-mail | [email-masked]
Phone Number | (+91) 97664 47545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Yavatmal, Maharashtra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the internet connection is working properly or not.
2. Troubleshooting network if it is not working properly.
3. Check if the browser is updated with all the plugins required to run the website such as java, flash player.
4. Check for browser errors due to cache and cookies.
5. Try to clear cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put on the bluetooth in mobile device
2. Turn on the bluetooth speaker.
3. Try to search the bluetooth speaker name in the mobile bluetooth search if the device is not paired previously, if it is already paired earlier it will be in the pas devices.
4. Connect the speaker by tapping on the name in the list.

What according to you makes you a good candidate for customer service or technical support job? | I have worked as a freetime computer repair person, and have a knowledge in troubleshooting the systems, repairing hardware or software issues, troubleshooting windows systems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |