Subject: Tech Support Candidate - Nand Kishor NAND
From: Nand Kishor NAND <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jan 2021 00:49:38 -0500

| | Tech Support Test

Name | Nand Kishor NAND
E-mail | [email-masked]
Phone Number | (91) 9899085519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vasundhara Enclave
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Senior Analyst | NA | 34K
Previous Employer 1 | Genpact Pvt Ltd | Desktop Support | 4june2019 | 24K
Previous Employer 2 | NIIT Pvt Ltd | Support Engineer | 28 May 2016 | 18K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As per my opinion.
Firstly, I will try to access it on different browser, and I will reset the computer's browser history, and if still issue is persist then I will ping the website from command prompt,
And if I got the request time out error, it  means web site is not reachable, and also I will check Is user able to access it within organization domain or not. And if I everything troubelshooted and didn't find any solution, Than I will raise a ticket and will start the troubleshooting with network team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Both of device bluetooth should be enable.
2- I will pair the device with each other.

What according to you makes you a good candidate for customer service or technical support job?

As per my View,

Whosever work in support job, He\She should petience, and always should provide the correct information to customers, and if customer start shouting any reason then should not reply them on same tone, always trying to calm down to them.
Always try to bild trust between customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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