Subject: Tech Support Candidate - VIPIN RAWAT
From: VIPIN RAWAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 22:34:19 -0500

| | Tech Support Test

Name | VIPIN RAWAT
E-mail | [email-masked]
Phone Number | (+91) 8586940094
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | KALKAJI, DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ALMONDZ GLOBAL SECURITIES LTD | SYSTEM ADMINISTRATOR | NA | 25000
Previous Employer 1 | SYSNET GLOBAL TECHNOLOGIES PVT LTD | CUSTOMER SUPPORT EXECUTIVE | 17 JUNE 2015 | 11000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

CHECK INTERNET CONNECTION.
some sites may be blocked by firewall.
some times website URL doesn't work

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power On Bluetooth Speaker
Turn On Bluetooth from mobile
search the name of Bluetooth speaker
connect with Bluetooth Speaker

What according to you makes you a good candidate for customer service or technical support job? | It's very beneficial for me a good candidate for customer service job that I have worked on same skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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