Subject: Tech Support Candidate - Gaurav Porwal
From: Gaurav Porwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 13:22:41 -0500

| | Tech Support Test

Name | Gaurav Porwal
E-mail | [email-masked]
Phone Number | (882) 6538497
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 75
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JKM Global | Technical Support Executive | NA | 42000
Previous Employer 1 | Primero Info Services | Process Assiciate | 31 May2020 | 40000
Previous Employer 2 | DRPL | SR. Technical Support Executive | April 2019 | 37000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Will  make sure that error is occurring on particular browser.
2.If it is occurring on all browser then check internet proxy.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First Turn On Bluetooth On both devices.
2. Select Bluetooth speaker name.
3. Then pair Bluetooth speaker with Mobile.

What according to you makes you a good candidate for customer service or technical support job? | I always try to provide appropriate solution regarding customer's issue. It save their time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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