Subject: Tech Support Candidate - Sompa Saxena
From: Sompa Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 13:00:40 -0500

| | Tech Support Test

Name | Sompa Saxena
E-mail | [email-masked]
Phone Number | (91) 9999810078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida extention
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | American express | Master ccp | June 2016 | 40
Previous Employer 1 | Genpact | PD | Sep 2014 | 30
Previous Employer 2 | Convergys | Sr. CCP | March 2011 | 24

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet connection and see if the Wi-Fi is properly working.
Then I will troubleshoot the website issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch in the Bluetooth mode of your phone.
Once it is connected, u will get the name of the available Bluetooth devices around u, select the one u want to connect with n it's done.

What according to you makes you a good candidate for customer service or technical support job? | Listening skills, acknowledging the issue n getting the right n best solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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