Subject: Tech Support Candidate - Abhay kashyap
From: Abhay kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 12:58:24 -0500

| | Tech Support Test

Name | Abhay kashyap
E-mail | [email-masked]
Phone Number | (1024) +91 8810324656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printer/scanner troubleshooting, full desktop and laptop support.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Imsi india pvt.ltd. | Desktop support Engineer | 30,sep,2020 | 16k
Previous Employer 2 | Acute informatics pvt.ltd. | Hardware and networking engineer | 30,sep,2019 | 8k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will understand what is the error and try to resolve it with some basic troubleshooting then I will check my internet whether it is working or not, then I'll check my IP (it should be in the absolute manner as organisation domain) if it didn't work then I'll check my proxy setting is right or not and at last I will check with the network team for the resolution of the same.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on the bluetooth speaker.
Step 2. Turn on your mobile bluetooth.
Step 3. Check the speaker name under "availble devices" tab.
Step 4. Click on the name of speaker and get it pair with your phone.
Step 5. Now click again on the name of speaker and you will get a sound from speaker indicate that your speaker got connected with your phone.

What according to you makes you a good candidate for customer service or technical support job? | According to me my skills and experience play an important role in making me a good candidate for this job, my positive and never  give up attitude will definitely impress the clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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