Subject: Content Writer Candidate - Anisha Verma
From: Anisha Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 12:18:48 -0500

| | Content Writer Test

Name | Anisha Verma
E-mail | [email-masked]
Phone Number | (0657) 9123481207
Where do you currently live (area) | Jamshedpur, Jharkhand

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media has become one of the greatest platform for interaction among people.With the aid of social media people can connect to anyone in seconds.The advent of social media makes it equally important to have an efficient social media customer service as well. It involves activities like addressing complaints, providing guidance, responding to the difficulties of the customers and issuing refunds.

A systematic social media strategy should feature the below mentioned components for smooth and better customer service operations:

1.Addressing to the queries/grievances of the customers- Nothing can be worse for a brand image than a big fat complaint lingering on its page.If someone leaves a complaint, waiting for even an hour can make him lose his trust in the brand.Therefore an efficient and active team dedicated to the queries of the customers is a must for any social media brand.

2.Monitoring competition- The success of any social media platform do not only depends on the current customers but also the customers to be. If a particular brand is providing more features, the customers are entitled to get attracted towards them.Thus keeping an eye on the competitive brands is essential for the growth and popularity.

3.Expressing gratitude to loyal customers- The effective way to show the world that you value your customers is to wow them with consistent appreciations. Messages like "Thank you for being a part of our family" or "We have successfully completed ...years of togetherness" goes a long way in winning the hearts of customers.

4. Regular updating of features- Updating the features and policies of a brand with respect to the current needs of the customers is a prime aspect in the success a brand.For example, providing a list of popular queries on the site by the brand can be really helpful to the customers in understanding and solving their issues.

Please share links to blogs written by you

https://docs.google.com/document/d/1NbEoE2vAtLcggrNdSmkoYNbQ1jy2u6V_NOD-ojhihxg/edit?usp=sharing

https://docs.google.com/document/d/1KXRMRbISKZnqQUi03FPy8kKCzs1RoFQ0ATkYrbpgpiU/edit?usp=sharing

https://docs.google.com/document/d/1sLmhfIBqN1eF2os_34yejlXDZ5b_8Y-nodvkQI_TAX8/edit?usp=sharing
https://docs.google.com/document/d/1ec5kQO6fw8hkJ-OXkJhwmdyCV2ZGTCBKmdQKsRffWJo/edit?usp=sharing

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