Subject: Tech Support Candidate - Manish Tomar
From: Manish Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 11:55:16 -0500

| | Tech Support Test

Name | Manish Tomar
E-mail | [email-masked]
Phone Number | (+91) 9971094755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation services private limited | Technical Remote Support Engineer | NA | 20,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i check is internet working on system. If yes, then i will lan setting it its user use correct lan setting or not. If lan setting is correct, i will clear all caches and history from browser and try to open site. If it's not opening then i will add this site to trusted site then try to open. If it's not opening then i will open same site on other browser. If site is open in other browser that means it's browser issue then i will reinstall the browser or reset the browser. If site doesn't open on other browser. It may be site issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Trun on the bluetooth speaker.
2. Turn on Bluetooth in mobile.
3. Click on search and find bluetooth speaker name.
4. Click on Bluetooth speaker name then click on pair.

What according to you makes you a good candidate for customer service or technical support job? | I have experience and technical knowledge. I am quick learn and always motivate myself. Never let down my senior in any situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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