Subject: Content Writer Candidate - Sonal Gulati
From: Sonal Gulati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 11:41:29 -0500

| | Content Writer Test

Name | Sonal Gulati
E-mail | [email-masked]
Phone Number | (011) 8882336617
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genuine Management services | HR consultant | 20 days | 17k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/ | Firstly set up a dedicated social handle for social media customer support. Then find and monitor conversations relatable to your business. Thn create social media guidelines and after that be proactive. Expand your idea of what customer service can be. Also manage customer expectations. Always respond and respond as quickly as you can. Try a chatbot for common service requests. Use the right channels. Take public conversations private.
Please share links to blogs written by you | https://blog.hootsuite.com/social-media-customer-service/

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