Subject: Tech Support Candidate - Divas Gupta
From: Divas Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 11:06:16 -0500

| | Tech Support Test

Name | Divas Gupta
E-mail | [email-masked]
Phone Number | (91) 8299626747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovison Automation pvt ltd | application support engineer | NA | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I have check the URL in another browser ,
and than I have check the internet connectivity if the site not working than and my internet is working properly than i have run the ping command in command line interface.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open the Bluetooth and make sure it is enable or not
and than searching the Bluetooth speaker name and pair them and than its connected

What according to you makes you a good candidate for customer service or technical support job? | Because I am very polite and I have listening power and i also have positive attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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