Subject: Tech Support Candidate - Kameshwar Ray
From: Kameshwar Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 10:28:22 -0500

| | Tech Support Test

Name | Kameshwar Ray
E-mail | [email-masked]
Phone Number | (+91) 7827087331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon, but ready to relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
L2 service desk, incident management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Magna Infotech Pvt Ltd | Shift lead, incident management | Completed and join immediately | 27k
Previous Employer 1 | Vserve infosystem Pvt Ltd | L2 customer support executive | 10 Oct 2019 | 20k
Previous Employer 2 | Net connect Pvt Ltd | Customer support executive | 31 mar 2019 | 16.5k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- We need to check the network connection, if ok.
2:- Need to check the proxy settings as per the company domain. If fine.
3:- Apart from this, we can check if this URL are not Bypassed by firewall simultaneously.
4:- Need to check browser service are working or not.
5:- Need to update the browser if this URL are not being supported with current version.
6:- Once all the troubleshooting step done then restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- We have to open the bluetooth in our mobile phone.
2:- Need to power on of this speaker which we will connect with.
2:- Go to the mobile phone bluetooth settings.
3:- Then we can scan the near by device in our mobile phone once pairing done with together.
4:- Then phone will be connected with speaker and we can use it now this further action.

What according to you makes you a good candidate for customer service or technical support job?

First candidate have must fluency to deal with our user related to IT support queries.
Engineer have knowledge of IT industry issues and able to troubleshoot to get it resolve in under SLA period.
Confident with all IT related problems to get user satisfaction.
Track incident to avoid repeated issues and provide permanent countermeasures and RCA.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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