Subject: Tech Support Candidate - Deepak Chauhan
From: Deepak Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 10:19:49 -0500

| | Tech Support Test

Name | Deepak Chauhan
E-mail | [email-masked]
Phone Number | (91) 9871950743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon, Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vihaan Infotech | Dell Service Technician | | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check what type of error is it, If it is a Error regarding my Data Connection means my Network then I'll troubleshoot accordingly or is it a error of the privacy settings of the browser so then I'll troubleshoot on that level or check if the website I am trying to reach is low or have some of its server's issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all turn ON the bluetooth speaker then go to bluetooth settings of your mobile phone and then turn it ON then after turning ON the bluetooth of your mobile you will see a option ' Pair New Device' then click on it and you'll see the name of the bluetooth speaker there, so click on it and after pairing you can now connect or disconnect with the bluetooth speaker by clicking on its name in the bluetooth settings of your mobile phone
What according to you makes you a good candidate for customer service or technical support job? | Currently I am working as a Dell Service Technician and have to deal to Customer and User on daily basis regarding the various problems they are facing in their laptop, desktop and Tablets, So I had a good experience in how to deal different users differently.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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