Subject: Tech Support Candidate - Vijay Bangari
From: Vijay Bangari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 10:02:22 -0500

| | Tech Support Test

Name | Vijay Bangari
E-mail | [email-masked]
Phone Number | (+91) 9625125328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Analyst | | 30200
Previous Employer 1 | Shri Radhe travels | CCE | Aug 2019 | 20500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check if the website spelling is correct. After that I check for internet connection. Then try to open it in Incognito mode. After that Check for the error message and see if other websites are also showing the same error. If other websites too then I will clear the cache/cookies and history of the browser. Disconnect/reconnect the net. Restart the web browser then check if it is sorted. If other websites are working fine then there must be some issue with the particular website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth speaker and set it on Bluetooth mode.
2. Open the Bluetooth on phone.
3. Search for the available device.
4. Check for the version/name of the Bluetooth speaker from the available device.
5. Then connect to that.

What according to you makes you a good candidate for customer service or technical support job? | Being a customer support analyst with over 4 years of work experience, having the knowledge and skills to carter the issues of the customer in a professional manner. Dedicated to the work and follow the timeline. Awarded 2 times in accenture as a star of business.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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