Subject: Tech Support Candidate - Anand Kumar
From: Anand Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 09:41:59 -0500

| | Tech Support Test

Name | Anand Kumar
E-mail | [email-masked]
Phone Number | (91) 7042856847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Printer , scanner

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orbit techsol Pvt ltd | System Engineer | 15 | 28k
Previous Employer 1 | Herotocorp Pvt ltd | Accociate | 20Sep 2019 | 26K
Previous Employer 2 | Shiri Krishna manpower services | Junior Accociate | 2018 | 26K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the internet settings and reset the internet settings .and check the proxy settings .and check might be implemented GOP.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings and click the Bluetooth options and pair the connection and connect the device
What according to you makes you a good candidate for customer service or technical support job? | 1stly listing proper customer query afte that troubleshoot .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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