Subject: Tech Support Candidate - Sanjeev Shukla
From: Sanjeev Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 09:18:29 -0500

| | Tech Support Test

Name | Sanjeev Shukla
E-mail | [email-masked]
Phone Number | (0) 9818869523
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Limited | Sr engineer L2 | NA | 21000
Previous Employer 1 | Team Computer Limited | SD | 31 July 2019 | 17000
Previous Employer 2 | IDC Technologies | Helpdesk | 30 jun 2017 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Go to check IP address details . and if it's right then go to check proxy setting and open internet it is working or not. If working then i can cross check with another browser.
If not working then i can cross check with another user.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to blue tooth setting option and add to blue tooth speaker and connect to blue tooth.
What according to you makes you a good candidate for customer service or technical support job? | Provide proper solution and satisfaction with in SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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