Subject: Tech Support Candidate - Ashutosh Kumar
From: Ashutosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 09:07:41 -0500

| | Tech Support Test

Name | Ashutosh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9045334356
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | sector 63 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
all technical issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | |
Previous Employer 1 | choice chemtech pvt ltd | test engineer | 15 oct 2016 | 15k
Previous Employer 2 | sanskriti universitu | marketing executive | feb 2020 | 19k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the internet connection if it is correct then I will see the security issues if it is also fine then I will see that the site is reaponding or not because there may be several problems in that if it is fine then ok otherwise I will resolve the problem mannuay.thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth of both mobile and device
It will automatically searches the device
Then connection will be established automatically. Thanks

What according to you makes you a good candidate for customer service or technical support job? | I have sufficient knowledge about the technology and  technical issues also about the various devices that how they works. Because I was working more time on my system during my engineering. Thanks
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |