Subject: Tech Support Candidate - Namrata Kumari
From: Namrata Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 08:44:06 -0500

| | Tech Support Test

Name | Namrata Kumari
E-mail | [email-masked]
Phone Number | (91) 7892149852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Software Applications

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techfinaf | Developer | Na | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for what the error message is and if any 404 or similar error try to resolve it.
2. I will cross-check website name& address for mistakes.
3. Check the Internet connection
4. Check if other websites are loading on browser or not.
5. Try to open on different browser.
6. Check if Internet is working, test connection speed and data balanace.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth of Mobile and speakers.
2. Search the speaker name on mobile for connecting
3. Select the speaker and pair
4. If pairing is successful speaker will work.

What according to you makes you a good candidate for customer service or technical support job? | Courtesy and politness, ability to control anger and listening skills makes me suitable for technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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