Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jan 2021 08:34:02 -0500

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (91) 9313036169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | statkraft | tech support | | 43000
Previous Employer 1 | samartha info tech | system engineer | june 2019 | 35000
Previous Employer 2 | ELI | Desktop support enginer | jan 2017 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step

1. we check the error first why is it happening.
2.  we check the connection and internet is working proper or not
3. we check the proxy server if it is in our environment.
4  check the host file that we redirect to another place.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on the Bluetooth speaker.
2. we will put the speaker on bluetooth searching mode by pressing the button till the light will blink mode.
3 go to the mobile and on the Bluetooth. and search the item
4. select the Blutooth speaker name and select .
5 pairing the mobile blutooth  to speaker.

What according to you makes you a good candidate for customer service or technical support job?

Most Imp. i am good listener and good patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |